Software Engineer & IT Infrastructure Professional
Hello, I'm Ajay Shaganti
Melbourne-based Software Engineer and IT professional with a Master's in Information Technology. I build and ship full-stack products — MERN stack web apps, Flutter mobile apps, and AWS-hosted infrastructure — while also delivering enterprise-level IT support, incident management, and cloud operations. Currently building production systems at Remote King and supporting large-scale e-examinations at Monash University.
5+
Years Experience
8+
Products Shipped (Web & Mobile)
2
Current Roles
Currently Working At
Software Engineer
Remote King · Jun 2025 – Present
IT Support Officer
Monash University · Oct 2025 – Present
Core Stack
What I Bring
My Skills
A broad technical toolkit spanning cloud infrastructure, full-stack development, DevOps, and IT support.
AWS Core
EC2, VPC, IAM, S3, RDS, ELB, NAT Gateway, Subnets, Routing Tables, Security Groups
AWS Security & Compliance
AWS Security Hub, AWS Config, IAM Policies, Private Subnet Architecture, Security Alerts & Compliance Checks
AWS Monitoring & FinOps
CloudWatch (Logs, EC2 Metrics, App Runner, Alarms), New Relic, Reserved Instances, Right-Sized Instances, Cost Optimisation
CI/CD & DevOps
GitHub Actions, Azure DevOps, CI/CD Pipeline Implementation, Automated Deployment
Frontend & Mobile
React, Flutter (mobile), HTML5, CSS3, JavaScript (ES6+), UI/UX Design
Backend & Databases
Node.js, Express.js, PHP, REST APIs, MongoDB, MySQL, AWS RDS, Private Subnet Database Architecture
Integrations & APIs
Shopify API, Unleashed API, Xero API, Sparklayer
Data Engineering
Hadoop, Hive, Spark, Big Data Pipelines, Data Quality & Performance Tuning
Languages
JavaScript, PHP, Python, Java, C
IT Infrastructure
Network Troubleshooting, LAN/WAN/WLAN, Identity & Access Management, Windows Server, Microsoft 365
Methodologies & Tools
Agile/Scrum, SDLC, Requirements Gathering, UAT, Technical Documentation, Git, Shell Scripting
Why Hire Me?
I design, build, and ship production software. At Remote King I’ve sole-developed three live applications — PickOps (warehouse management), OnTime (geofence-based HR & attendance), and AutoIDX (automotive parts identification) — all built on the MERN stack with Flutter mobile apps, integrated with third-party APIs (Unleashed, Xero, Shopify), and hosted on AWS with private subnet architecture, CloudWatch monitoring, and FinOps cost controls.
Alongside engineering, I bring proven IT support depth — delivering Level 1/2 support for large-scale e-examinations at Monash University under zero-downtime SLAs, and previously building and maintaining the stock & production system at CBI Electric. I hold a Master’s in Information Technology from Swinburne University, and I work well across the full stack: infrastructure, backend, mobile, and frontend — always with reliability and end-user impact in focus.
What I Do
Professional Services
End-to-end IT support and technical expertise — from service desk operations and infrastructure management to cloud platforms and software development.
IT Support & Service Desk
- Level 1/2 Desktop Support
- Incident & Problem Management
- Device Imaging & Deployment
- User Provisioning & IAM
Cloud & Infrastructure
- AWS (EC2, RDS, S3, VPC)
- System Administration
- Network Troubleshooting
- Uptime & Performance Monitoring
Software Development
- Web Applications (React, Node, PHP)
- Internal Admin & Monitoring Tools
- Database Design & Management
- Vendor Integrations (Shopify, Xero, Unleashed)
Process Automation
- Workflow Automation
- Shell Scripting & Scheduling
- Stock & Production Systems
- Agile & Scrum Delivery
Projects
Code in Action
Real projects built and shipped — from warehouse management systems to retail e-commerce platforms.
PickOps — Warehouse Management System
Full-stack warehouse management platform (MERN Stack + Flutter) with Unleashed API integration for real-time inventory sync. Flutter mobile app used daily by warehouse staff for barcode scanning and order fulfilment; hosted on AWS with private subnet database architecture.
OnTime — Employee Clock In/Out App
Geofence-based attendance and HR application (MERN Stack + Flutter) integrated with Xero for leave applications, balance checks, and payslip access. Live and used daily by all Remote King employees.
AutoIDX — Automotive Parts Identification
Smart automotive parts identification tool (MERN Stack + Flutter) integrated with Shopify. CI/CD pipeline via GitHub Actions for automated build and deployment.
All Remotes — Retail E-Commerce Platform
Complete retail e-commerce platform (in development) built in React, Node.js, MySQL, and AWS. Sole developer responsible for full-stack architecture, UI/UX, APIs, database, and AWS deployment with CloudWatch monitoring.
Where Is My Kid
A real-time child location tracking platform built for parent peace of mind.
CBI Electric — Stock & Production System
A demo of the CBI Electric Stock and Production Management Software built in PHP and MySQL.
Sri Laxmi Electricals & Hardware
Website for Sri Laxmi Electricals, a real-world client project.
The Hangout World
Premium milkshakes & waffles café website for Kukatpally's Hangout — a real client project featuring a signature collection menu, franchise inquiry, and online ordering.
Career
Professional Experience
A roadmap of my journey with great companies, creating impactful solutions and learning along the way.
IT Support Officer (E-Exam Support)
Monash University — Melbourne | Oct 2025 – Present
- 🖥️Real-time Level 1/2 technical support for large-scale e-examinations across multiple campuses under strict SLAs
- 🔧Diagnosed & resolved hardware, login, and network connectivity issues in zero-downtime, high-pressure environments
- 📋Incident logging, escalation, and SLA adherence across all examination sessions
- 📦Device imaging, setup, system validation, and AV equipment support across multiple examination venues
Software Engineer
Remote King — Hallam, Melbourne | Jun 2025 – Present
- 📦Built PickOps — full-stack warehouse management system (MERN + Flutter) with Unleashed API integration, barcode scanning, and AWS-hosted private subnet architecture
- 🕐Built OnTime — geofence-based employee clock in/out app (MERN + Flutter) integrated with Xero for leave management and payslip access; live daily by all staff
- 🚗Built AutoIDX — smart automotive parts identification platform (MERN + Flutter + Shopify); CI/CD pipeline via GitHub Actions for automated deployment
- 🛒Developing All Remotes — complete retail e-commerce platform in React, Node.js, MySQL, and AWS (sole developer)
- ☁️Configured & managed AWS infrastructure: EC2, RDS, S3, VPC, ELB, Security Groups, IAM; private subnet architecture for secure database access via NAT Gateway
- 📊CloudWatch monitoring for EC2, App Runner, and application logs with custom alarms; New Relic dashboard monitoring
- 💰Implemented FinOps practices — reserved instances, right-sized EC2, load balancing to optimise cloud spend without compromising performance
- 🔒Used AWS Security Hub and AWS Config for compliance checks and security configuration validation
Technical Support Engineer
CBI Electric — Hallam, Melbourne | Jan 2023 – Jan 2025
- 🖥️Built Stock Order and Production Management System in PHP and MySQL; initially on AWS (VPC, subnets, Security Groups, IAM), then migrated to local server for internal-only access
- ☁️Configured VPC architecture including subnets, routing tables, and Security Groups for secure, isolated application environments
- 🔧Desktop, printer, and application support; troubleshot LAN/WAN connectivity and hardware faults
- ⚙️Automated stock and production workflows to improve operational efficiency
System Engineer
Tata Consultancy Services — Hyderabad, India | Feb 2021 – Aug 2022
- 🏦Embedded within the American Express Risk team — developed Hive queries to monitor Key Risk Indicators (KRIs) and identify anomalies in large-scale financial transaction data
- 📊Designed and implemented scalable big data solutions using Hadoop, Hive, and Spark supporting data-driven decision making
- 🔍Conducted data quality checks, performance tuning, and workflow optimisation across cross-functional teams
- ⚙️Worked within Agile/Scrum delivery cycles across sprint planning, stand-ups, and retrospectives
Background
Education
Academic foundations that underpin my technical expertise.
Master of Information Technology (Cloud Computing, DevOps)
Swinburne University of Technology
Melbourne, Australia
2022 – 2024Bachelor of Technology — Electronics & Communications Engineering
Jawaharlal Nehru Technological University
Hyderabad, India
2016 – 2020Get In Touch
Let's work together
I'm available for freelance work and new opportunities.
Have a project in mind? Feel free to reach out.